Shipping policy

 

Shipping Policy

1. Processing Time: Orders are typically processed within 1-2 business days after payment is received, excluding weekends and holidays. We strive to get your order processed as quickly as possible.

2. Shipping Rates and Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates will depend on the shipping method selected.

3. Shipping Methods: We offer the following shipping methods:

• Standard Shipping: Estimated delivery within 5-7 business days.

Please note that these delivery times are estimates and not guaranteed. Actual delivery time may vary depending on location, carrier delays, and other factors.

4. International Shipping: At this time, we do offer international shipping. If applicable, please note that international orders may be subject to customs fees, import taxes, duties, or other fees imposed by your country's customs department or shipping carrier. These charges are the responsibility of the customer.

5. Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email with tracking information. Please use this information to track your order through the carrier's website.

6. Lost or Damaged Shipments: We are not responsible for any lost or damaged shipments. However, we will do our best to assist you in filing a claim with the carrier in the event of a lost or damaged shipment.

7. Address Accuracy: Please ensure that you provide accurate and complete shipping address information. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

8. Returns Due to Shipping Issues: If your order is returned to us due to an incorrect address provided by you, refusal of delivery, or unclaimed package, you will be responsible for the cost of reshipping the package.

9. Contact Us: If you have any questions about our shipping policy, please contact us at secretkeyentertainmentllc@gmail.com.